A comprehensive program tailored for managers seeking effective solutions to navigate challenging interpersonal dynamics and people situations and to be more resilient in the face of those challenges. 

Participants will be equipped with practical techniques and proven methodologies designed to tackle intricate interpersonal and people-related issues in an informal manner, thereby fostering collaboration, trust, and enhanced productivity within their respective teams. 

Through engaging interactive exercises and insightful case studies, managers will gain invaluable tools and frameworks and will cultivate essential skills in conflict resolution, active listening, empathy, emotional regulation, as well as effective conversation and communication techniques, thereby enabling them to cultivate a positive, productive, and collaborative work environment. 

This program empowers managers to handle difficult relationships and people situations with confidence, and develops managers resilience in the workplace given the people situations and challenges they face.

The upcoming session is full. 

Please click below to enquire about registering for an in-org session.

This manager development program provides essential tools and skills for managers

to deal with the most challenging of interpersonal dynamics, relationships, and people situations in the workplace

It also supports managers to become more resilient given the everyday people challenges they face.

Managing Difficult Relationships and People Situations: Strategies for Manager Effectiveness and Resilience starts with bi-weekly classes on key strategies to deal with relationship and people challenges, followed by practical group work offering participants a unique opportunity to apply these concepts in real-world scenarios in their workplace and to gain support to be more resilient.

The practice phase is designed to solidify learning, encourage peer interaction, and provide ongoing support as participants evolve their skills to effectively manage difficult relationships and challenging interpersonal dynamics and people situations.

Each participant also receives two personal profiles which will deepen their understanding of their own style and how to adapt and be more effective in handling difficult people situations. 

Coaching is provided to support managers with specific challenges and ways to develop resilience.

 
 

key takeaways from the program

Develop Strategies 

• Manage difficult conversations

Manage difficult people situations

Manage difficult interpersonal dynamics

Adapt 

• Chart the options

• Identify the right course

• Practice adaptive approaches

Grow

• Manage conflict 

• Gain composure 

• Enhance resilience

 
 
Managers will gain the confidence and develop the skills to diagnose challenging people situations, identify options, adapt their style, and approach, to handle the situations skilfully and with composure, and to enhance their resilience in challenging situations. 

 

 

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Who is the Program for?

This program is for managers who want to become highly skilled and effective, as well as resilient, in handling difficult people issues and challenging people situations. 

Managing Difficult Relationships and People Situations: Strategies for Manager Effectiveness and Resilience will introduce managers to tools and techniques for understanding and influencing team members, active listening, conflict resolution skills, effective communication, self-regulation, resilience and self-care, emotional intelligence, and problem solving.

Managers will gain the confidence and develop the skills to diagnose challenging people situations, identify options, adapt their style, and approach, to handle the situations skilfully and with composure, and to enhance their resilience in challenging situations. 

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TOPICS WE'LL COVER IN THE PROGRAM

Real-Life Scenarios

Discuss and practice dealing with every day real-life scenarios involving challenging people, relationships, and situations in work.

Successful Interventions

Learn how to diagnose the situation proactively, read the person, manage, and regulate your own emotions and intervene skilfully.

Reading People

Gain strategies for reading people and understanding interventions that work and ones that hinder progress.

Effective Communication

Master the art of active listening and asking insightful questions to facilitate deeper understanding and collaboration.

Words Matter

Gain a deeper understanding of how language and your use of words supports of hinders collaboration, trust, etc.

Influence Outcomes By understanding Threats and Rewards

Understand how to influence others and resolve conflicts and challenging situations by understanding how people perceive the situation in terms of threats and rewards.

Conflict Management Skills

Learn how to navigate and resolve conflicts with team members constructively, maintaining a positive and productive work environment.

Self-Regulation

Get better at self-regulation and controlling your emotions in these challenging situations and with challenging people.

Build Emotional Intelligence

Enhance your ability to understand and manage not just your own emotions, but also those of your team, crucial for effective leadership.

Resilience and Self-Care

Develop your ability to deal with these challenging people situations and maintain well-being. Learn and implement strategies for better self-care.

Personal Manager Development

Engage in self-reflection and receive feedback to grow your own leadership style and effectiveness.

MEET YOUR TRAINERS

Lauré Kirsten-Otto
Business Consultant

With over 14 years of experience in business consulting, Laure is not just another consultant; she's a catalyst for impactful change.  During her career, Laure has been at the forefront of driving transformational change in organisations. Her extensive background equipped her with the insights and expertise to navigate even the most complex challenges with ease. Laure’s interest is in supporting managers and leaders to navigate similar challenges in their own work.

Helena Broderick
Managing Partner, CollierBroderick

Helena founded CollierBroderick having had senior management roles in the IT, telecoms, and academic sectors. She has led a HR and leadership development practice at CollierBroderick for over 20 years. Her focus is on supporting managers and leaders to develop themselves and their practices, to develop their teams, and to deliver results.

How will your organisation benefit?

Tap the arrows of each topic to discover our main module topics.

Enhanced Leadership Skills

 Effective management of difficult relationships and situations is a hallmark of strong leadership. Participants will develop leadership capabilities as they learn to navigate complex scenarios with confidence and composure.

Increased Resilience:

Equipping managers with the skills to effectively manage difficult relationships can alleviate tension and reduce stress levels for the managers, leading to a healthier and happier manager.

Improved Team Dynamics

By mastering techniques for handling challenging interpersonal dynamics, participants will foster a more cohesive and harmonious team environment, leading to increased collaboration and productivity.

Increased Employee Interaction

As managers become more adept at handling challenging people and situations, employees will likely experience greater satisfaction and engagement due to improved communication, conflict resolution, and support from their leaders.

Increased Organizational Performance

Ultimately, the cumulative effect of improved team dynamics, leadership skills, manager resilience and employee satisfaction, will contribute to enhanced organisational performance and success.

What will you experience?

The program begins with 6 bi-weekly sessions of 90 minutes each. Following this, there's a period of group coaching and manager support. Participants will be supported to practice skills based on people challenges identified during the program and strategies for self-care and resilience.

6 Live Online Training Sessions

• Live, interactive, virtual workshops

• Bi-weekly, 90 minutes every other week

• 6 live online training sessions

3 Live Group Coaching Sessions

• Live group coaching with your cohort

• Bi-weekly, 90 minutes every other week

• 3 live group coaching sessions

 

Resilience Coaching 

• 2 Personal coaching session to support you with a specific people challenges

 

Personal Profiles 

• 2 Personal profile reports

 

YOUR TIME COMMITMENT

Build adaptive leadership and resilience skills and receive support with your people challenges over 9 x 90-minute bi-weekly sessions.

2 x 60-minute individual profile and coaching sessions

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Get Enroled Today!

The upcoming session is full. However, you can enquire today to register for in-org sessions.

OPEN PROGRAM - PAY BY CARD
€2,500
PER PARTICIPANT
OPEN PROGRAM - PAY BY INVOICE
€2,500
PER PARTICIPANT
ORGANISATION SPECIFIC PROGRAM
Contact Us
contact us for detailed pricing

WANT TO KNOW MORE?

Download our Program Information One-Sheet Below.

DOWNLOAD HERE

Register & Save Your Spot Today

gain the confidence and develop the skills to diagnose challenging people situations, identify options, adapt their style, and approach, to handle the situations skilfully and with composure, and to enhance their resilience in challenging situations!

ENQUIRE NOW