What are the key drivers of employee engagement?
First off though let me define what employee engagement really is:
It is a positive attitude held by the employee towards the organisation and its values. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organisation. The organisation must work to develop and nurture engagement, which requires a two-way relationship between employer and employee.
In the book “FYI for Talent Engagement – Drivers of Best Practice” the authors identify 11 research based drivers of engagement.
These drivers are for the most part in the organisation’s control and should be the focus of actions to enhance employee engagement.
- Strategic Alignment
- Trust in Senior Leadership
- Immediate Manager Working Relationship
- Peer Culture
- Personal Influence
- Nature of My Career
- Career Support
- Nature of the Job
- Developmental Opportunities
- Employee Recognition
- Pay Fairness
The book outlines how employees enter the job on their first day with a set of attitudes that influence their behaviour. Over time, the work environment created by leaders will affect their attitudes, for better or worse. Attitude determines behaviour, so the work environment will have a significant attitude on their behaviour and performance.
Organisations that are proactively creating work environments that engage their key talent will find hiring and retaining the talent easier than others who don’t.