Talent Development

Emotional Intelligence in the Workplace

What is Emotional Intelligence? Emotional intelligence is the ability to: Be aware of, name, and manage one’s emotions; Be aware of, name and understand other’s emotions, and; Relate to others in effective ways both personally and professionally in a wide range of contexts and roles.   How does Low Emotional Intelligence Show Up At Work?…


Effective Use of 360 Feedback

360 degree assessment as a feedback instrument has become widely used and may provide valuable insights into how others perceive the performance of the person being rated and how this compares with their view of their own performance.   However, to be an effective instrument, its design, composition of raters, interpretation of results and feedback…


Observing & Feedback – Keys to Good Executive Coaching

Good feedback is factual, as close to the event as possible, specific so that coachee knowa what you are referring to.   It comprises of three parts, namely, observing, stating what effect it had on you or perceived on others and suggestions for change if required.   Stating what was observed and the effect or…


Listening & Questioning – Keys to Good Executive Coaching

At the heart of good coaching is the art of listening and questioning.   Howeever, research has found that a third of coachees believe that their coaches do not ask insightful questions and 26% stated they do not listen well and build upon their ideas throughout the conversation.   Listening Listening patiently, attentively and objectively…


Abraham Lincoln on Leadership

With the opening of the movie ‘Lincoln’, Donald T Phillips book ‘Lincoln on Leadership’ is worth reading to appreciate the nuances of Lincoln’s character and for the lessons on leadership it provides. It is an inspiring read, because Lincoln himself inspired.   He fulfilled the main criterion from the seminal work on leadership by James…


Adapting in a Fast Changing World

“A fundamental shift has taken place in the world of work.”   Permanent forces of change are taking hold in the form of globalisation, technological shifts, and economic and political uncertainty. Everythig is faster, more interconnected, complex, and ambiguous than ever before. As a result, the era of job stability and predictability is now a…


Leadership Lessons from Ernest Shackleton’s Endurance Expedition

A “Successful Failure”! A recent upsurge in interest in Ernest Shackleton seems to be in part because his expedition to the South Pole has been described as a “successful failure” – while failing utterly to achieve its goals, it managed to do something much more glorious, the survival of its 27 crew against all odds….


Kotter’s 8-Step Process for Leading Change

In “Leading Change” John P Kotter outlines his 8 step process for leading change. The article below contains a summary of some of the key messages for each of the 8 steps. This is a very useful book for anyone interested in a framework for successfully leading or managing change.   1. Raise the sense…


The Internal Reaction to Change

We have two ways of looking at and responding to change:   the change that happens in the outside world, and the change that happens in our internal world It is the internal reaction to external change that proves the most challenging area, and it is often in this area that we find the reasons…


Lewin’s 3-Step Model of Organisational Change

Kurt Lewin’s model of organisational change is well known and much quoted by managers today.   He introduced force fields analysis, which examines the driving forces and the resisting forces in any change situation.   The driving forces for change must always outweigh the resisting forces in any situation if change is to happen.  …


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